logo-logitech.png Ever so often (too often, actually) you come across a product or service that’s so obviously ill-conceived that you go “Huh? What were they thinking?”. This is about one of those products.

Traditionally, when you upgrade a product you already have with a newer, more expensive version you would expect that newer version to be at least as functional as the old version, right? Well, with Logitech Harmony Remotes you’d be wrong.

I’ve been using a Logitech Harmony 525 for a few years now and it generally worked pretty well. However, the hardware gave up yesterday, so it was time to look for a new device. And I’ve been wanting up upgrade to a color and/or touch screen anyway, so I hopped on the Logitech website to choose a new remote (hey, Logitech … here is business coming your way!).

The Harmony 650 caught my eye. It is about 30% more expensive than my 525 model was, but has a better build and a color screen. So I ordered it, expecting it to simply replace my 525. Easy, right? Wrong!

Turns out, while the 525 model was capable of controlling 10 devices (amplifier, TV, satellite, radio, DVD, etc) the 650 model is only capable of controlling 5 devices.

Most reasonably interesting entertainment systems or home theater setups have more than 5 devices. My system has 7. That means an upgrade to the newer, more expensive product is really a downgrade – it won’t do what the previous version could already do. In fact, you have to go up way high into the Harmony product line now to find a remote that supports 10 devices – at nearly 2.5x the price of the previous product.

It appears that Logitech, in their infinite wisdom, have decided to force upgrading customers into buying a much more expensive products just to maintain the functionality they already have. And to implicitly more than double the prices on most other customers along the way.

Stupid move, Logitech. Thanks, but no thanks.


— Terrence